Delivery Information

Below is how we ship your order, roughly how long it takes, what it costs and what happens if something goes wrong.

Delivery time: around three days for many items

For a large part of our range, expect around three days between your order and your parcel. That is the period you will land on most often in practice.

Order before 16:00 on a working day and we pick your order the same day. We ship Monday to Saturday.

Why you do not see a delivery date at checkout

That is deliberate. Some of our items sit with a supplier nearby, others come from abroad. The lead time therefore depends on which product you order, whether it is in stock and where the supplier is.

We would rather not put a date on your screen that we cannot keep. If your order is waiting on something, or it is going to take longer than the three days above, you will hear it from us. If you want certainty in advance for a specific item, just ask through the contact page.

Which carriers we use

We ship with PostNL, DPD and DHL. Which carrier gets your order depends on the size, the weight and the country it is going to.

Every shipment has a barcode, so you can follow it.
You can have your parcel sent to a PostNL or DPD pickup point.
DPD can deliver on Saturdays.
Our parcels are handed to you and not left with the neighbours. So make sure someone is in, or choose a pickup point.

Shipping cost

Shipping is calculated at checkout from the weight and size of your order and the country it is going to. You see the amount before you pay, never afterwards.

We do not offer free shipping above a certain order value. We would rather charge a fair shipping rate than hide it in the product prices.

Which countries we ship to

We ship to every country we are legally allowed to ship to.

There is one exception at the moment: the United States. Shipments there get held, sent back, or charged with extra costs after the fact, and we have no control over any of the three. As long as we cannot guarantee a shipment gets there, we do not send one. As soon as that changes, we will change this.

Large or heavy orders

Some orders do not fit in a parcel. Think of a complete grow tent, a large filter, or an order that simply adds up to too much weight. Those go on a pallet, and no carrier quotes a standard rate for that.

If no carrier can price your order, checkout will offer you the option to request a shipping quote. From there it goes like this:

You request the quote and complete your order.
We work out what a pallet shipment to your address costs and let you know.
If you agree, we send you a payment request through our payment provider.
Once that is paid, your order continues like any other.

You are committed to nothing until you have agreed to the quote.

Collection in Ossendrecht

You can also collect your order yourself. Collection is available if your order is going to the Netherlands or Belgium, and it is always by appointment.

As soon as your order is ready, we send you a message. Reply to that message to arrange a time. Early evenings are usually fine, and weekends are possible too. Do not turn up unannounced, or you will very likely find a closed door.

Parcel not arrived

All our shipments can be traced, so we can almost always see where a parcel got to. Contact us through the contact page with your order number and we will open an investigation with the carrier.

What happens next depends on what that turns up. We handle these case by case and we will find the right solution together. Whatever you do, do not just sit on it. Let us know.