Privacy Policy

NoMercy Shop processes as little personal data as possible. You cannot create an account with us, so we hold no profile, no password and no order history tied to an account.

What we process

When you place an order, we process only what is needed to fulfil it: your name, your delivery address, your email address and the details of your order. We ask for nothing more.

What we use it for

We use your data to handle your order. That covers preparing and shipping your parcel, and processing your payment. After delivery we send you one email asking whether everything arrived as expected. That is a service message, not advertising. We do not send a newsletter and we do not use your data to market to you later.

How long we keep it

Once your order has been handled, your data stays in our order system for fourteen days. That is the statutory cooling-off period, during which you may still return your order. As soon as that period ends, we remove your data from the order system.

What remains after that is only the data we are legally required to keep for our bookkeeping. We keep that for as long as the law obliges us to, and no longer.

Who else sees your data

We do not sell your data and we do not pass it on to others, with one exception: the parties needed to fulfil your order. Those are the carrier delivering your parcel, which needs your name and address to do so, and the payment provider handling your payment. They may use that data only to carry out that task, and for nothing else.

Your rights

You may always ask what data we hold about you, have it corrected if something is wrong, and have it deleted. Get in touch through our contact page. If you believe we are not handling your data properly, you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).